Post by account_disabled on Dec 2, 2023 23:12:33 GMT -5
To get more relevant questions, you can narrow your results with filters , using typical question keywords, such as "how" or "what." This way you will find the questions to include in your FAQ.
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What if your brand is new or not big enough to have branded searches? Look at competitors in your niche and look for questions that might be relevant to you too, to use them for your brand too.
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FAQ: Examples and templates for creating a Frequently Asked Questions page
FAQ for an Ecommerce that sells products
E-commerce sites that sell products focus Country Email List on sales logistics and shipping of products. Delivery, payment, product stock and returns are the main concerns for a customer making an online purchase.
Some example questions could be:
If I buy a pair of shoes and they don't fit, can I return them?
I purchased an electrical item from you and it doesn't work, do I have to pay to return it?
I ordered multivitamins and received a toaster, what do I do now?
ASOS
On a frictionless customer experience. For ASOS the customer is at the center of every initiative, which is why the brand carries out continuous surveys to find out what its audience wants and then makes sure to realize their expectations.
ASOS offers free shipping and returns worldwide and has the fastest response time on Facebook for a retail brand.
The ASOS FAQ landing page groups questions into logical categories and presents them in a clear order, so a user can quickly find what they need. The page has a great layout and the most frequently asked questions are elegantly presented.
The FAQ section is organized with one question per page (rather than an on-page drop-down menu). With a brand as large as ASOS and with significant search volume for customer queries, such an architecture is justified.
img-semblog
What if your brand is new or not big enough to have branded searches? Look at competitors in your niche and look for questions that might be relevant to you too, to use them for your brand too.
img-semblog
FAQ: Examples and templates for creating a Frequently Asked Questions page
FAQ for an Ecommerce that sells products
E-commerce sites that sell products focus Country Email List on sales logistics and shipping of products. Delivery, payment, product stock and returns are the main concerns for a customer making an online purchase.
Some example questions could be:
If I buy a pair of shoes and they don't fit, can I return them?
I purchased an electrical item from you and it doesn't work, do I have to pay to return it?
I ordered multivitamins and received a toaster, what do I do now?
ASOS
On a frictionless customer experience. For ASOS the customer is at the center of every initiative, which is why the brand carries out continuous surveys to find out what its audience wants and then makes sure to realize their expectations.
ASOS offers free shipping and returns worldwide and has the fastest response time on Facebook for a retail brand.
The ASOS FAQ landing page groups questions into logical categories and presents them in a clear order, so a user can quickly find what they need. The page has a great layout and the most frequently asked questions are elegantly presented.
The FAQ section is organized with one question per page (rather than an on-page drop-down menu). With a brand as large as ASOS and with significant search volume for customer queries, such an architecture is justified.